The Concierge Agent looks after customers who are already with you
A guest who cannot find the key, a tenant reporting a leak, a driver asking whether the car is ready: the Concierge Agent answers them for you, following your instructions, and only disturbs you when it is worth it.
11 pm. Your guest is at the door, with no key.
They call you, then call again. You are asleep, or at dinner with your family. Tomorrow, the failed arrival ends up in their review. The Concierge Agent picks up, checks the booking, talks them through it and leaves you a summary for the morning.
Hear it at work
To hear it for real, call the demo line: you will speak to the Front Desk Agent.
Call the demoWhat the agent did
Guest let into the flat
- Request
- Locked out on arrival, 11 pm
- Check
- Fontaine booking, 3 nights
- Sorted
- New code given, key collected
- Passed on
- Extra towels before noon
Summary sent to the host, nobody woken up
What it does for you
Answers for the whole stay
From check-in to checkout, day and night, on the line you give your customers.
Knows the place
Wifi, parking, opening hours, checkout rules: it answers from the welcome guide you signed off.
Checks before giving access
Before sharing a code or anything private, it finds the booking, lease or membership in the caller’s name.
Takes the small requests
Extra linen, a dead bulb, a late checkout, a parking space: it notes it, passes it to the right person and confirms with the customer.
Gives progress updates
Is the car ready? How is the work going? It answers from the status your team has logged.
Only wakes you for emergencies
A leak, no heating, a safety issue: it calls the person on duty straight away. Everything else waits for your morning summary.
What it does not do
- It never gives a code or private details to someone it cannot match to a booking or a contract.
- It does not grant discounts, free nights or compensation outside the rules you wrote.
- It is not a repair person: it describes the fault, alerts your contractor and keeps the customer informed.
Where it works
The same role, tuned to the words, questions and diary of each trade.
Hotels & short-term rentals
Welcomes guests at any hour and handles tricky arrivals, late checkouts and requests for fresh linen.
Property management
Answers tenants about ongoing repairs and appointments, and sends each report to the right contractor.
Spas, salons & gyms
Answers members of your gym or spa: opening hours, class timetable, pausing a membership, something left in the changing room.
Linked to your bookings
It recognises the customer from your bookings or contracts, texts codes and confirmations and alerts your team.
Twilio
Google Calendar
Cal.com- Your booking or management software, on request
How we set it up
We bring it on like a new hire: we write its job description, connect it to your tools, then listen to it work.
- 1
List what your customers ask
What they ask during their stay or contract, at what time, and what wakes you up today.
- 2
Write its answer book
Access, house rules, opening hours, small requests it may accept, how to check identity, who is on duty. You sign off every answer.
- 3
Link it to your bookings
It finds the customer in your bookings or contracts. We try it on your most awkward situations before the first stay.
- 4
Fill the gaps every month
We read its conversations, add the answers it was missing and adjust what should reach you.
Seeing is believing.Call it right now.
Call the number, pick a trade and play a client. You will speak to our Front Desk Agent: it qualifies you and books the meeting. The demo line answers in French.
The rest of the team
Start with one agent. Add more when your business calls for it.
Your choice. A dedicated line can go in the welcome guide, the lease or the confirmation. You can also forward your current number to the agent in the evening and at weekends.
It asks for a name, then the booking, property or contract, and checks it against your records. With no match, it shares no code and nothing private, and passes the request to you.
You write down what counts as urgent: a leak, no heating, a door that will not open. In those cases it calls the person on duty at once and tells the customer what happens next.
Yes. For a workshop, it tells customers where their car is up to and when to collect it. For an event, it answers guests about access, the programme and the cloakroom. Same idea: customers already with you, answers you have approved.
It speaks English or French. The language is chosen at set-up: a property with many French visitors can have a line that answers in French.