The Front Desk Agent answers every call
Keep your number. When you cannot pick up, the Front Desk Agent does: it answers from your own information, books, moves or cancels appointments, and passes on what matters.
You are with a client. The phone rings.
You do not pick up, so the caller hears voicemail and dials the next number. The Front Desk Agent answers for you, on the first ring, when the line is busy or after hours.
Hear it at work
To hear it for real, call the demo line: you will speak to the Front Desk Agent.
Call the demoWhat the agent did
Workshop booking created
- Request
- Brake noise, inspection
- Vehicle
- Peugeot 308, 2021, about 60,000 km
- Booking
- Tuesday 8:30, workshop
- Next
- Confirmation sent by text
In the workshop diary
What it does for you
Answers day and night
On the first ring, when the line is busy or after hours: you decide.
Answers from your information
Hours, directions, services, what to bring: it relies on the answers you signed off.
Books, moves and cancels
Appointments go straight into your diary, following your slot rules.
Qualifies the request
It asks the questions in its job description and notes every answer.
Passes on what matters
An emergency, an expected client, a request outside its role: it alerts you or hands the call over, by your rules.
Leaves a summary
After each call: a short summary, the details taken and the next step.
What it does not do
- It gives no legal, financial or medical advice: it books the meeting with the qualified person.
- It never commits to a price or a deadline outside the rules you wrote.
- It does not make answers up: if it does not know, it says so and passes the question on.
Where it works
The same role, tuned to the words, questions and diary of each trade.
Connected to your tools
Your number stays yours: calls are forwarded to the agent. It writes to your diary and can feed your CRM.
Google Calendar
Cal.com
Twilio- Your CRM, on request
How we set it up
We bring it on like a new hire: we write its job description, connect it to your tools, then listen to it work.
- 1
Listen to your calls
Who calls, about what, at what time, and what slips through today.
- 2
Write its job description
Greeting, questions, approved answers, slots, transfers. You sign off every line.
- 3
Connect and rehearse
Call forwarding, diary, CRM. We test it on your real scenarios before the first client.
- 4
Coach it every month
We review its calls, add the missing answers and adjust its rules.
Seeing is believing.Call it right now.
Call the number, pick a trade and play a client. You will speak to our Front Desk Agent: it qualifies you and books the meeting. The demo line answers in French.
The rest of the team
Start with one agent. Add more when your business calls for it.
Yes. You forward your line to the agent when you choose: all the time, out of hours, or when you are busy.
Yes. It speaks French or English: the language is set when we put it in place.
Yes, if you allow it: it finds the booking, offers another slot or cancels it, then confirms by text.
You define what counts as urgent in your trade. The agent spots it, alerts you at once and tells the caller what happens next.
Yes. Call the demo line: you will speak to the Front Desk Agent, set up for several made-up businesses.