The Customer Care Agent calls every customer after the job
You do not have time to call everyone back. It does. It checks in, sorts out the missing invoice or the small oversight, collects feedback and tells you as soon as a customer is not happy.
An unhappy customer does not call you back.
They keep it to themselves, then write it up one evening in an online review. You find out at the same time as your future customers. The Customer Care Agent calls first: it listens, notes the problem and passes it to you the same day, while there is still time to put it right.
Hear it at work
To hear it for real, call the demo line: you will speak to the Front Desk Agent.
Call the demoWhat the agent did
Follow-up done, customer happy
- Job
- Water heater replaced Thursday
- Feedback
- Happy, tidy plumber
- Small request
- Invoice sent again by email
- Review
- Link sent by text
No alert, customer record updated
What it does for you
Calls after every job
The day after a repair, a treatment or a delivery, at the moment you have chosen.
Really checks in
Is it all working? Did the appointment go well? It asks your questions and listens to the full answer.
Sorts out small requests
An invoice to resend, a missing manual, a check-up visit to plan: it handles it or hands it to the right person.
Collects the review
It offers the review link to every customer, delighted or not, and texts it if they agree. No pressure, no reward.
Alerts you to an unhappy customer
You get the alert straight away, in the customer’s own words, so you can call them yourself and put things right.
Keeps track of every reply
Happy, to follow up, for you to call: each call leaves a note, and you can see what keeps coming up.
What it does not do
- It never writes a review for a customer and never offers a discount or a gift in return for one.
- It promises no refund or goodwill gesture outside the rules you wrote: it passes the request to you.
- It does not argue a dispute or a technical diagnosis: it listens, sums up and hands over to you.
Where it works
The same role, tuned to the words, questions and diary of each trade.
Plumbers, electricians & heating
Calls the day after a callout or an installation to check everything holds, and resends the invoice if it went missing.
Dealerships & workshops
Checks in after a service or a vehicle handover, and spots the driver who still hears a noise.
Venues & event planners
Calls the couple or the company after the event, gathers their feedback and asks for the review that will reassure the next ones.
Linked to your jobs
It knows who to call as soon as a job is finished, texts the links and alerts you where you already look.
Twilio
Google Calendar
Cal.com- Your job management software, on request
Slack, on request
How we set it up
We bring it on like a new hire: we write its job description, connect it to your tools, then listen to it work.
- 1
Decide when it calls
After which jobs, how long after, at what times of day, and which customers to leave out.
- 2
Write its questions
The questions that matter to you, the small requests it can settle alone, and what triggers an alert. You approve it all.
- 3
Link it to your schedule
It sees finished jobs and calls at the right moment. We try it on real cases, from the delighted customer to the angry one.
- 4
Review the feedback with you
Each month we look at what your customers say, then adjust its questions and what gets flagged to you.
Seeing is believing.Call it right now.
Call the number, pick a trade and play a client. You will speak to our Front Desk Agent: it qualifies you and books the meeting. The demo line answers in French.
The rest of the team
Start with one agent. Add more when your business calls for it.
It calls once, at the time you chose, and keeps it short. If the customer would rather not talk, it thanks them and leaves it there.
It listens, notes the problem precisely and sends you an alert at once. It tells the customer you will call them back. The review link is still offered, as to every customer: the choice is theirs.
Yes. Customers write their own review, using the link they received by text. No fake reviews, no discount or gift in return.
It tries again at another time, following your rules, then sends a short text if the customer still cannot be reached.