The Reactivation Agent brings past clients back
It works through your client list and rings every past client and every quote that went quiet, with a real reason: a service that is due, a contract coming to an end, a new offer. It rebooks them and keeps each record up to date.
Your client list is gathering dust.
People who already trusted you, quotes that never got an answer. Nobody has time to ring them one by one, so they drift to the first competitor who gets in touch. The Reactivation Agent calls them first.
Hear it at work
To hear it for real, call the demo line: you will speak to the Front Desk Agent.
Call the demoWhat the agent did
Client back, two treatments booked
- Reason for the call
- Two facials left, valid until the end of the month
- Bookings
- Saturday 11 am and the following Saturday 11 am, with Céline
- Record
- Removed from promotional texts
- Next
- Confirmations sent by text
Record updated, bookings in the diary
What it does for you
Calls with a real reason
A service due, a contract ending, a new offer, an anniversary: the reason comes from your own data, never a made-up excuse.
Works through your whole list
Past clients, unanswered quotes, prospects who went quiet: it goes down the list in the order you set.
Rebooks them
When the person says yes, the slot goes straight into your diary, with a confirmation by text.
Keeps every record current
New number, house move, changed needs, car sold: it corrects the record during the call.
Removes anyone who says no
Someone does not want another call? They come off the list at once, and it is noted on their record.
Passes tricky cases to you
An unhappy former client or a complaint: it hands you the call or the file, with the background.
What it does not do
- It never calls back someone who asked not to be called: they come off the list the first time they say so.
- It never makes up a reason to call or a promotion: it sticks to the ones you approved, with their conditions.
- It does not settle a dispute or an old grievance: it listens, takes notes and hands over to you.
Where it works
The same role, tuned to the words, questions and diary of each trade.
Dealerships & workshops
Rings clients whose service is coming up, or who have not been back to the workshop for a while, and books them in.
Plumbers, electricians & heating
Calls each client whose yearly boiler or air-con service is due, and books the engineer’s visit.
Spas, salons & gyms
Calls clients whose package is running out and members whose plan has ended, then books the next session.
Connected to your client list
It starts from your list, pulled from your software, a spreadsheet or your CRM. It books into your diary and sends every corrected record back to you.
Google Calendar
Cal.com
Twilio- Your CRM or spreadsheet, on request
How we set it up
We bring it on like a new hire: we write its job description, connect it to your tools, then listen to it work.
- 1
Sort your list
Past clients, quotes that went nowhere, prospects who went quiet: who to call first, and why.
- 2
Pick the reasons to call
A service due, a contract ending, a new offer, an anniversary. You approve every reason and every offer.
- 3
Connect and test
List, diary, phone line. We try it on test records before it rings your first past client.
- 4
Track the results each month
Bookings won back, records fixed, people removed: we review its calls and prepare the next reason.
Seeing is believing.Call it right now.
Call the number, pick a trade and play a client. You will speak to our Front Desk Agent: it qualifies you and books the meeting. The demo line answers in French.
The rest of the team
Start with one agent. Add more when your business calls for it.
People on your own list: past clients, quotes that went unanswered, prospects who stopped replying. Never a bought list.
With a true reason taken from your data: a service coming up, a contract ending, a new offer, an anniversary. You approve each reason before the first call.
It apologises, takes them off the list during the call and notes it on their record. They will not be called again.
Only the one you wrote down, with its conditions. It does not negotiate beyond that: if the person wants to discuss price, it passes them to you.