- Books appointments
- Moves and cancels
- Reminds the day before
- Runs the waiting list
The agents that work for a clinic
One is enough to start. The others can follow if the need arises.
Front Desk Agent
Answers when reception is busy, books, moves or cancels the appointment and gives directions.
See the roleConcierge Agent
Calls the day before to confirm, reminds patients what to bring and offers freed slots to the waiting list.
See the roleReactivation Agent
Calls patients who have not booked in over a year.
See the roleRight Hand
Confirms your orders with suppliers and gives you a morning rundown of the day’s diary.
See the roleYour line answers during appointments
The Front Desk Agent picks up, offers slots from your diary and handles the practical questions. Any medical question goes to your team.
Contact created
New contact (06) •• •• 15 90 — first consultation
See contact details
Appointment request
Front Desk Agent · Today at 12:48 PM
- The caller wants a first consultation and asks where to park.
- Booked for Monday at 9:15 AM, directions sent.
See summary
The reason stays general: no health details in the notes
A cancelled slot goes straight to the waiting list
Seeing is believing.Call it right now.
On the line, the demo puts you through to the Front Desk Agent of seven mock firms, from a lawyer to a mortgage broker. No clinic is among them, so the exchange shown here is a written example for a dental practice.
Made for a reception that can’t take every call
The nurse is chairside, the receptionist is checking a patient in at the desk. Your agents run the diary by phone and leave medical questions to your practitioners.
Every call finds a slot
A missed call often turns into an appointment booked elsewhere. The agent answers, offers the free slots and confirms by text.
Keeps the diary up to date
Booking, moving and cancelling, straight into each practitioner’s diary.
Reminds the day before
Text confirmation, a call if no reply
Sticks to practical matters
No medical advice: it passes on to your team.
How your agents work for the clinic
From the call to the waiting room, each step is logged without medical detail. Your team keeps the care relationship.
The agent finds the slot
A patient calls mid-appointment. The Front Desk Agent asks the type of visit and the preferred practitioner, then offers the free slots in the diary.
- Answers in the clinic’s name
- Tells new patients from follow-ups
- Reads each practitioner’s diary
- Gives opening days and hours
Today at 12:48 PM
Léa Fabre, 06 •• •• 15 90
The agent prepares the visit
Once booked, the patient gets the address, directions and the list of documents to bring. The day before, a reminder asks them to confirm.
- Sends the address and directions
- Lists the documents to bring
- Reminds by text the day before
- Moves the appointment if needed
Léa replied YES at 6:02 PM
The agent fills the gaps
A cancellation frees a slot: the agent rings the waiting list. A medical question comes in: it goes to your team, word for word.
- Offers freed slots to the waiting list
- Passes on every medical question
- Read back every call
- Briefed on your practitioners and rules
Hugo Martin, Friday 11 AM
The Friday 11 AM slot is free
Follow-up question: call back planned tonight
Today at 12:48 PM
Léa Fabre, 06 •• •• 15 90
Other sectors we serve
Valuations booked, even mid-viewing.
The seller rings while you are showing another property across town. Your agent answers, understands the plan and books the valuation before they call the agency down the road.
The leak first, the quote right after.
On a stormy evening your phone never stops. Your agent answers every call, sends the emergencies to your crew and lines up the week’s surveys, before your clients try another roofer.
Test drives booked, even mid-handover.
You are handing over the keys to a new car when an enquiry lands from a listing. Your agent rings the buyer, notes the part-exchange and books the drive while the dealer next door lets it ring.
Not on this list?
Tell us how your clients call you. We write your agent’s job description and send a written proposal (set-up, then a monthly subscription) before any work starts.
Plugged into your tools
Everything else connects through n8n, or Make and Zapier if you already use them.Hire the clinic’s first agent
We start from your line, your diary and your front-desk rules. Reception stays in charge of everything.
The clinic number stays the same
Your line forwards to the agent at the hours you choose: lunch break, evenings, overflow.
A diary per practitioner
The agent knows who sees which type of appointment, and on which days.
Your online diary, connected
Google Calendar or Cal.com as standard; your booking software, on request.
Never. It does not discuss symptoms or treatments. Any medical question is noted as asked and passed to your team, who call the patient back.
It follows your rules: an immediate transfer to reception or the practitioner, or a reminder of the emergency numbers. It never judges how serious things are itself.
Name, number, type of appointment and slot. No detailed medical reason in its notes. What it learns from one patient is never used with another caller.
A set-up fee, then a monthly subscription for each agent. You receive a written proposal after the scoping call, before work begins.