- Sorts emergencies
- Opens tickets
- Alerts the on-call contractor
- Answers leaseholders
The agents that help a property management firm
Start with the one that takes the most weight off your switchboard. The others can follow if the need comes up.
Concierge Agent
Answers tenants and leaseholders, opens the ticket and alerts the on-call contractor under your rules.
See the roleFront Desk Agent
Picks up the office line and routes each call: notices, keys, service charges, the AGM.
See the roleRight Hand
Rings contractors to confirm booked repairs and gives you a rundown every morning.
See the roleSales Agent
Calls back within a minute the landlord who asks about letting their flat through your website.
See the roleYour line answers, even at 11 PM on a Saturday
The agent listens to the tenant, checks the building and the flat, opens the ticket and alerts the on-call contractor if your rules say so. On Monday morning it is all in the file.
Contact created
Tenant (06) •• •• 23 85 — Les Platanes, block B
See contact details
Water leak
Concierge Agent · Saturday at 11:08 PM
- Water coming through the bathroom ceiling for an hour.
- Ticket no. 4182 opened, on-call plumber alerted.
See summary
Every call is matched to its building and flat
At night, only the person on call gets woken up
Seeing is believing.Call it right now.
The demo line plays the Front Desk Agent for seven made-up firms, and property management is not one of them. The exchange below is an example of what your agent would say to a tenant.
Made for managers everyone rings
Tenants, landlords, leaseholders, contractors: the line never stops. Your agents answer, open the right ticket and only pass you what needs a property manager.
The office answers, even when closed
A leak gives no warning. The Saturday night call is taken, the ticket opened and the contractor alerted, exactly as you set it out.
Spots the emergency
A live leak, no heating in winter, a front door that will not lock: the agent follows your list.
Opens the ticket
Building, flat, photos, reference number
Alerts the on-call trade
The right contractor for the hour and the building.
How your agents run the office line
Every call ends up in a file, tied to the building and the flat. Your managers take over where a decision is needed.
The agent knows who is calling
It asks for the address, the block and the flat, then works out whether it is talking to a tenant, a landlord or a leaseholder.
- Finds the building and the unit
- Knows a tenant from a leaseholder
- Hears the problem out in full
- Answers at night and at weekends
Tuesday at 12:31 PM
Bernard Lefèvre, new mobile number
The agent applies your emergency rules
You write down once what counts as urgent and who to call. The agent sticks to that list, at 3 PM or at 3 AM.
- Follows your emergency list
- Alerts the on-call contractor
- Opens the ticket with photos
- Warns you if nobody picks up
Sunday at 8:47 PM
No. 4190 · common parts · Belvédère A
The agent handles the routine
Notices, certificates, spare keys, service charge questions: the agent answers from your documents and sets up the next step for the manager.
- Logs every notice received
- Notes key and fob requests
- Lets you approve each letter
- Briefed on your buildings and contractors
Thomas asks when he will get his deposit back
Thomas Lebrun, leaving 31 January
Friday 31 January at 10 AM
Tuesday at 12:31 PM
Bernard Lefèvre, new mobile number
Other sectors we serve
Valuations booked, even mid-viewing.
The seller rings while you are showing another property across town. Your agent answers, understands the plan and books the valuation before they call the agency down the road.
The leak first, the quote right after.
On a stormy evening your phone never stops. Your agent answers every call, sends the emergencies to your crew and lines up the week’s surveys, before your clients try another roofer.
Test drives booked, even mid-handover.
You are handing over the keys to a new car when an enquiry lands from a listing. Your agent rings the buyer, notes the part-exchange and books the drive while the dealer next door lets it ring.
Not on this list?
Tell us how your clients call you. We write your agent’s job description and send a written proposal (set-up, then a monthly subscription) before any work starts.
Plugged into your tools
Everything else connects through n8n, or Make and Zapier if you already use them.Hire the office’s first agent
We start from your main line, your list of buildings and the contractors you already use.
Your main number stays
The number on your rent demands and in every building’s entrance hall is forwarded to your agent. Nobody has to change it.
Your on-call rota, your rules
Plumber, electrician, locksmith: you say who to call for which building, and from what time.
Tickets where you already track them
Summaries by email and text as standard; your letting or block management software, on request.
You do. We write the list together: a live leak, no heating in winter, a front door stuck open, and so on. The agent follows that list and decides nothing outside it.
Yes, if your rules say so. It rings the contractor assigned to the building, gives the address and ticket number, and tells you if nobody answers.
No. It gives no view on the tenancy, the deposit or a dispute between neighbours. It notes the question and passes it to the manager.
A set-up fee, then a monthly subscription for each agent. The amount is in a written proposal, sent after the scoping call and before any work.