- Takes direct bookings
- Sorts out late arrivals
- Handles late check-outs
- Asks for a review after the stay
The agents that help a hotel or rental
Start with one agent and add more when you need them.
Front Desk Agent
Takes direct bookings by phone and answers questions on rooms, published rates and getting there.
See the roleConcierge Agent
Gets the guest stuck at the door at 11 PM inside, resends the code and handles late check-outs under your rules.
See the roleCustomer Care Agent
Calls after the stay, sorts the small issue left hanging and asks for a review while the memory is fresh.
See the roleReactivation Agent
Rings last summer’s guests at the end of winter to offer them the same dates again.
See the roleYour front desk answers, even overnight
The agent answers in your property’s name, takes the booking or fixes the guest’s problem, then leaves you a summary. You sleep; the welcome carries on.
Contact created
Guest (06) •• •• 91 46 — Villa des Pins, four nights
See contact details
Late arrival
Concierge Agent · Tonight at 11:08 PM
- Guest could not open the key box.
- Booking checked, new code sent by text.
See summary
Each call is tagged with the room or rental it concerns
Ring the guest back straight from their record
Seeing is believing.Call it right now.
Our demo line plays the Front Desk Agent for seven fictional firms, and none of them is a hotel. Call it to judge the voice and the pace. The exchange below is a sample conversation written for a holiday rental.
Made for properties without a night porter
Guests call before they book, the day before they arrive and in the middle of the night. Your agents answer, book direct and deal with the small hitches of a stay.
Every guest reaches someone
A parking question or a code that fails no longer waits until morning: the agent answers, fixes what it can and flags the rest to you.
Books direct
Dates, party size and special requests taken on the call, with no booking platform in between.
Gets guests through the door
Code resent once the name checks out
Follows your check-out rules
Late check-out only when the room is free.
One stay, from first call to review
Before, during and after the stay, every exchange is logged. Anything that needs a person stays with you.
The agent takes the booking
When a guest rings to book direct, the Front Desk Agent checks your availability, notes the dates and requests, then holds the room or rental.
- Checks your availability
- Notes adults, children and pets
- Keeps track of special requests
- Emails the confirmation
Today at 2:26 PM
Nadia Lefort, 06 •• •• 57 30
The agent looks after the stay
The Concierge Agent answers questions before arrival, unblocks late arrivals and handles late check-out requests under your written rules.
- Explains access and parking
- Resends the code after a check
- Grants late check-out if the room is free
- Passes emergencies to your on-call contact
Granted until 1 PM, apartment free on the 7th
The agent keeps in touch
After check-out, it checks how the stay went and asks for a review. Next season, it rings the guests who came.
- Checks in after the stay
- Asks for a review at the right time
- Flags an unhappy guest to you
- Calls last year’s guests
Nadia mentions the shower was barely running
Nadia, call in February about June
Today at 2:26 PM
Nadia Lefort, 06 •• •• 57 30
Other sectors we serve
Valuations booked, even mid-viewing.
The seller rings while you are showing another property across town. Your agent answers, understands the plan and books the valuation before they call the agency down the road.
The leak first, the quote right after.
On a stormy evening your phone never stops. Your agent answers every call, sends the emergencies to your crew and lines up the week’s surveys, before your clients try another roofer.
Test drives booked, even mid-handover.
You are handing over the keys to a new car when an enquiry lands from a listing. Your agent rings the buyer, notes the part-exchange and books the drive while the dealer next door lets it ring.
Not on this list?
Tell us how your clients call you. We write your agent’s job description and send a written proposal (set-up, then a monthly subscription) before any work starts.
Plugged into your tools
Everything else connects through n8n, or Make and Zapier if you already use them.Hire your property’s first agent
We start from your number, your booking calendar and your house rules. Your team keeps working the way it does.
Keep the number on your listings
Your line is forwarded to the agent in a few minutes, and the number on your website and listings stays the same.
Write your rules down once
Check-in times, late check-out, pets, cleaning: the agent follows what you wrote and nothing more.
Connect your calendar
Google Calendar or Cal.com as standard; your booking software or channel manager on request.
No. It first checks the name and dates on the booking. If they don’t match, it gives nothing out and alerts your on-call contact.
A leak, no heating, a guest in trouble: the agent transfers the call to the on-call number you chose and leaves you a summary.
Only within your written rules. Beyond them, it notes the request and passes it to you. It never promises a price you have not set.
You pay a set-up fee, then a monthly fee for each agent you hire. The written proposal follows the scoping call, before any work begins.